In Coaching, Facilitating Business, Facilitating Genius, facilitation skills, leadership on April 26, 2015 at 8:43 pm
Gentlemen, the smoking light has been lit.
It’s been many years since the birth of my now fully grown children. But I remember those days as if they were yesterday. I was a proud papa. And, YES, I did hand out cigars to my closest family members and friends.
So what is the protocol when you feel like a proud papa because you’ve just birthed a book? Do you hand out cigars? Do you keep this news to yourself and hope that folks notice your book’s title as they go shopping to add a new title to their e-readers?
Okay, okay … Please excuse the self promotion. But …
Facilitating Genius is available now at the following on-line book stores:
eBookIt! … https://www.ebookit.com/books/0000004227/Facilitating-Genius-Illuminating-Brilliance-in-Your-Organization.html
It’s also available through …
- Barnes & Noble
- Google Books
And soon to be available at …
- Apple iBooks
- Baker & Taylor
Yes, I feel again like a father who’s just witnessed the birth of a son or daughter. Consider this the ‘birth announcement’ for my newest book. And as they say at military formal affairs, “Gentlemen, the smoking lamp has been lit.”
In Facilitating Business, Facilitating Genius, facilitation skills, How To, Leave Your Comfort Zone, Mid-Atlantic Facilitators Network, Open Space Technology, Tips re: Professional Development, World Cafe on January 25, 2014 at 10:46 pm
You don’t need a crystal ball to facilitate a meeting about the future.
Register for the MAFN DC workshop set for 1-31-2014 to learn more about how to facilitate decision-making meetings for an uncertain future.
For a sneak preview, you can visit SlideShare.
In Cartooning, Facilitating Business, facilitation skills, leadership, teamwork on August 16, 2013 at 11:10 pm
It may not be a license to kill, but my license is good through 2017.
Excuse me as I share with you good news and a bit of a celebration.
Today I learned of my re-certification — as a Certified Professional Facilitator — by the International Association of Facilitators. This extends my license to serve & through 2017. Yay!
And if you’re still reading this blog, may I share with you a little secret?
I wish that anyone who needs assistance with designing and executing an important meeting, workshop, symposium, or conference would promise to only hire professional facilitators.
Why? Because those who earn their “CPF” have demonstrated that they have the core competencies required to do the job.
For a list of these professionals do visit http://www.iaf-world.org/index/Certification/OurCPFs.aspx
Okay, I’m stepping off my soap box. Thanks for listening.
In Active Listening, Customer Service, elbow grease, Facilitating Business, High Touch, How To on March 5, 2012 at 3:10 pm
Whoa! Check out the line in front of the local Starbucks.
Have you ever wondered why so many people line up nearly every morning to pay what some folks claim are premium prices for a tall cup of coffee and a scone? I know that I have nearly each time I pass by my local Starbucks.
Have you ever wondered what exactly is in that latte? Are these folks “nuts”? Are they addicts? Or is there something else to be learned from companies such as Starbucks?
Hmmmm … So if you’d like to have people queued up in front of your store front ready to open their wallets and pay you for seemingly pedestrian goods served with a friendly smile and human touch read on. And if you’re in the professional services industry, take a tip from from me and pause to study the grounds upon which client satisfaction is built.
Because … “L.A.T.T.E.” stands for the following:
• Listen. Do you concentrate on what your clients or customers say for understanding, tune out distractions, and not interrupt?
•.Apologize. Can you express understanding and empathy for your client’s or customer’s experience or perception?
• Take responsibility. Do you promise to accept ownership of your client’s or customer’s issues, and personally commit to their satisfaction?
• Take action. Do you become your client’s or customer’s advocate to address, resolve and satisfy their concerns?
• Easy feedback. How will you keep your clients or customers informed and communicate transparently?
Oh yeah … There’s no obligation to tip your facilitator-coach. We appreciate you dropping by to read today’s blog post. Besides, your satisfaction in my business is job one. It’s important that you come back to visit again. Please do comment below if you like what’s being served.
That said … A few coins or a bill slipped into the “good karma jar” are greatly appreciated by this aspiring business-best-selling-author, consultant, and part-time barista.
In Facilitating Business, Facilitating Genius, facilitation skills, High Touch, How To, leadership, Open Space Technology on December 18, 2011 at 8:50 pm
In between the office parties, last-minute trips to the shopping mall, and time spent on projects that absolutely must be done before the holidays; I made time to participate in the Mid-Atlantic Facilitators Network December DC workshop on OPEN SPACE TECHNOLOGY. There are many settings where OST may be the ideal approach. Consider for example the following:
a) You’re thrown into a quickly organized meeting of your peers or other professionals, all of whom are very good at what they do and perhaps believe they don’t need the services of a facilitator.
b) You’re asked to work in a community project where stakeholders are many and leadership roles are unclear.
c) You’re thrown together in a “crisis” situation and must come up with an ad hoc team or work group that must solve the problem directly.
We in the Washington DC area were lucky to have Paul Curci serve as our workshop leader on December 16th. Below is a two-page HOW TO comic strip that summarizes the workshop and outlines a few of the fundamentals of Open Space Technology.
Page 1 of 2: OST How To Comic Strip
Page 2 of 2: OST How To Comic Strip
PS: If you’ve not yet experienced working in an OST-based meeting, resolve in 2012 to do so. Consider this blog post a holiday gift. Resolve to continue with your professional development in 2012.